Category Archives: Cisco Unified Contact Center Express

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Understanding UCCX Licensing Component, Capabilities & Attributes

Contact Center or Call Center products comes in two of flavors especially (licensed and open-source). Few organizations uses open source applications due to limited resources and cost whereas many opt for the licensed based Contact Center from the companies like Cisco, Avaya, Huawei etc. UCCX

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How to make Windows as NTP Server?

Making Windows as a NTP Server While installing Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco MediaSense etc, you need to have a valid NTP Server internally or may point it to an external network. Most of the organization will

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Cisco Unity Connection or UCCX – Audio File Format

Cisco Unity Connection or UCCX Audio File Format I am pretty much sure that most of you are working on Cisco Unity Connection (CUC) or Cisco Unified Contact Center Express (UCCX) where you get a requirement to record and upload the greeting into an audio