Contact Center or Call Center products comes in two of flavors especially (licensed and open-source). Few organizations uses open source applications due to limited resources and cost whereas many opt for the licensed based Contact Center from the companies like Cisco, Avaya, Huawei etc. UCCX
If you have been working as a Cisco UC Engineer for more than a year, by now you might have understood the importance of UCCX (Cisco Unified Contact Center Express) or UCCE (Cisco Unified Contact Center Enterprise) in Cisco Voice world. Once UCCX is installed,
Making Windows as a NTP Server While installing Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco MediaSense etc, you need to have a valid NTP Server internally or may point it to an external network. Most of the organization will
Cisco Unity Connection or UCCX Audio File Format I am pretty much sure that most of you are working on Cisco Unity Connection (CUC) or Cisco Unified Contact Center Express (UCCX) where you get a requirement to record and upload the greeting into an audio